e2bat Privacy Policy

e2bat is committed to protecting the privacy of every player who uses the platform. This Privacy Policy explains how e2bat collects, uses, stores, and protects your personal data when you register an account, make deposits or withdrawals, place bets, or interact with any part of the e2bat platform.

This policy applies to all personal data collected through the e2bat website at e2bat.club, the e2bat mobile application, and any related services or communications. It should be read alongside the e2bat Terms and Conditions and the Responsible Gaming policy.

We understand that handing over personal information requires trust. e2bat takes that responsibility seriously. We only collect what we need, we keep it secure, and we never use it in ways that would surprise or harm you. If you have any questions about how your data is handled, the e2bat support team is always available to help.

e2bat collects the following categories of personal data from players:

• Identity data: full name, date of birth, gender, and a copy of government-issued ID when required for verification.
• Contact data: mobile phone number and email address used during registration.
• Financial data: bKash or Nagad account numbers used for deposits and withdrawals, transaction amounts, and transaction history.
• Account data: username, password (stored in hashed form), account preferences, and communication settings.
• Betting data: details of bets placed, games played, amounts wagered, winnings, and bonus usage.
• Technical data: IP address, device type, browser type, operating system, and session data collected automatically when you use the platform.
• Usage data: pages visited, features used, time spent on the platform, and click patterns.
• Communications data: records of messages sent to e2bat support, including live chat transcripts and emails.

e2bat does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law or where you voluntarily provide such information in the context of responsible gaming support.

e2bat collects personal data through the following means:

• Direct collection: data you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting support, or updating your account settings.
• Automated collection: technical and usage data collected automatically through cookies, log files, and similar tracking technologies when you visit or use the e2bat platform.
• Third-party sources: identity verification data from KYC providers, fraud detection signals from payment processors, and device fingerprinting data from security partners.

e2bat uses your personal data for the following purposes:

• To create and manage your e2bat player account.
• To process deposits and withdrawals via bKash and Nagad.
• To verify your identity and age in compliance with our legal obligations.
• To detect and prevent fraud, money laundering, and other prohibited activity.
• To provide customer support and respond to your enquiries.
• To send you important account notifications, such as deposit confirmations and security alerts.
• To personalise your experience on the e2bat platform, including relevant game recommendations.
• To send promotional communications about e2bat bonuses and offers, where you have opted in to receive them.
• To monitor and improve the performance and security of the e2bat platform.
• To comply with applicable laws and regulatory requirements.

e2bat will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise permitted by law.

e2bat does not sell your personal data. We share personal data only in the following limited circumstances:

• Payment processors: bKash and Nagad receive the transaction data necessary to process your deposits and withdrawals.
• Identity verification providers: KYC partners receive identity documents and personal details when account verification is required.
• Fraud prevention services: security and fraud detection partners may receive technical data such as IP addresses and device identifiers to help protect the platform.
• Legal and regulatory authorities: e2bat will disclose personal data to law enforcement, regulators, or courts when required to do so by applicable law.
• Service providers: third-party providers who assist in operating the e2bat platform — such as hosting providers and analytics services — may process data on our behalf under strict data processing agreements.

All third parties who receive personal data from e2bat are required to handle it securely and in accordance with applicable data protection laws. e2bat does not permit third parties to use your data for their own marketing purposes.

e2bat uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. Cookies are small text files stored on your device when you visit e2bat.

• Essential cookies: required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: remember your preferences such as language settings and display options to improve your experience.
• Analytics cookies: help e2bat understand how players navigate the platform so we can identify areas for improvement. Data collected is aggregated and anonymised.
• Marketing cookies: used to deliver relevant promotional content about e2bat offers. These are only set if you have consented to marketing communications.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the e2bat platform. For more details, refer to your browser's help documentation.

e2bat retains personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and regulatory requirements.

• Account data is retained for the duration of your active account and for a minimum of five years after account closure, in line with anti-money laundering regulations.
• Transaction records are retained for a minimum of five years from the date of the transaction.
• Identity verification documents are retained for the period required by applicable law, typically five to seven years.
• Support communications are retained for up to three years from the date of the last interaction.
• Technical and usage data collected via cookies is typically retained for up to 13 months.

When personal data is no longer required, e2bat securely deletes or anonymises it. If you request deletion of your data, e2bat will action the request subject to any legal retention obligations that apply.

e2bat implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration.

• All data in transit is protected by TLS (Transport Layer Security) encryption.
• Sensitive data at rest, including passwords and payment details, is encrypted using strong cryptographic algorithms.
• Access to personal data within e2bat is restricted to authorised personnel on a need-to-know basis.
• e2bat conducts regular security assessments and vulnerability testing of the platform.
• Two-factor authentication is available for player accounts and is strongly recommended.

While e2bat takes every reasonable precaution to protect your data, no system is completely immune to security risks. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

As an e2bat player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the e2bat support team with your request.

e2bat will respond to all data rights requests within 30 days. In complex cases, this period may be extended by a further 60 days, and you will be notified of any extension. There is no charge for exercising your data rights.

The e2bat platform is strictly for adults aged 18 and over. e2bat does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the e2bat platform in any way.

If e2bat becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed. If you believe a minor has registered on e2bat, please contact support immediately so the matter can be investigated and resolved.

e2bat may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When changes are made, the updated policy will be published on this page with a revised "Last updated" date.

For significant changes that materially affect how your personal data is used, e2bat will notify registered players via email or an in-platform notification. However, we encourage you to review this page periodically to stay informed of how e2bat protects your privacy.

Continued use of the e2bat platform after an updated Privacy Policy has been published constitutes your acceptance of the changes. If you do not agree with any changes, please stop using the platform and contact support to close your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way e2bat handles your personal data, please get in touch with the e2bat support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live chat: available via the Support page on the e2bat website.
• FAQ: visit the FAQ page for answers to common questions about your account and data.

For data rights requests specifically — such as access, correction, or deletion of your personal data — please email [email protected] with the subject line "Data Rights Request" and include your registered account details so we can locate your records promptly.